SHIPPING & RETURNS
Shipping Policy
Postage is only $7.99 Australia Wide and Free for Domestic Orders Over $100
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Shipping includes tracking and orders will typically be dispatched from our Sydney based Warehouse within 1 business day. Parcels will be delivered by Australia Post Monday to Friday during business hours.
If you are unavailable to sign for the delivery your parcel will be taken to the local Post Office for collection at your convenience. Parcels will not be left unattended for security and peace of mind.
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We operate Online only and Orders are not available for local pickup.
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Stock Availability
We aim to keep all our products in stock to avoid postage delays. If due to unforeseen circumstances we are unable to dispatch your order in the usual time frame, you will be notified with the expected dispatch date and given the option to exchange or refund if you are unable to wait.
Return & Exchange Policy
Customer Guarantee / Returns
We are happy to offer a 14 Day money back guarantee if your product proves to be unsuitable for any reason, however delivery charges are non refundable and the below conditions apply.
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To complete your return we require a receipt or proof of purchase.
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No responsibility will be taken for returns not received and it is therefore important that you keep the tracking number for your return parcel. Once your return has been received and inspected we will send you an email to notify you that we have received your returned item. We will also notified you of the approval or rejection of your refund. Upon approval your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds will typically be processed within three business days.
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Sale Items : Please choose carefully as we don’t typically accept change of mind returns on sale & discontinued items.
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Guarantee period commences on receipt of goods at the delivery address.
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Goods must be returned unopened in original packaging and in a re-saleable condition.
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A return authorization number is required for all returns & exchanges. Please use the Contact Us link for your return authorization code before posting.
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Buyer pays return postage costs for change of mind and additional postage charges may be applied for exchanges.
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Rest assured that no out of pocket costs will be incurred where the product is deemed to be faulty.
Refunds Processing Time:
Please allow :
2 to 3 days for PayPal Transactions
5 to 10 days for Credit Card Transactions
Damaged Items
We are very particular about the products we range however should you receive goods in a damaged or defective state, please use the Contact Us link within 7 days of receipt of goods at delivery address so we can resolve the issue for you. Details including your invoice number, description of the fault and photo where possible will assist us in finding a timely solution. We will replace or refund items deemed to be faulty at no charge once the goods have been returned to us at our expense.